Job description:
Smiths Detection is conducting an interview for the post of Field Service Engineer.
Job duties and responsibilities:
To support Service Department in providing a high quality filed service to Smith Detection’s customers at site in 24 x 7 environment and providing administrative services of the site for the customers, FSEs & FSTs and service department. The Service Department is the interface between external customers, internal departments such as stores, sales, commercial, procurement, finance, etc. and the Field Service Engineers. The Services team requires the ability to deal effectively with all customers and to be able to manage customers’ expectations appropriately and with the objective of achieving required levels of satisfaction and recommendation from customers.
Essential responsibilities:
- Co-ordination with customers [internal & external] and 3rd party FSEs & FSTs
- Monitoring on a daily basis to ensure that planned works have been completed to the customer’s reasonable satisfaction
- Daily activities include but not limited to, Maintenance of daily complaints logs capturing every aspect of a CM that includes engineer, parts utilized, time taken to complete, etc.
- HSE that includes tool box talk, safety awareness. Site inventory management including site logistics and weekly stock update from airport sites to Supply Chain Management
- Coordinating Onsite repair of sub-modules at airport sites with proper fault tags
- Project co-ordination / execution when needed.
- Repairing and testing of various sub-assembly parts of our products.
- Maintaining records of repaired parts with test results. Maintain records of components procured and tentative requirements for next 3 months. In- house repairing & testing of CXS and Trace products.
Qualifications and experience required:
- Should be at least Diploma holder in Electronics / Electrical engineering
- Should have practical experience in soldering and DE soldering of SMD components including 100 pins IC
- Should be familiar with various electronic components with their various packages
- Eager to learn and develop new skills
- Good Communication Skills
Job/Req. ID: DETECTIONAPAC01165
Company: Smiths Detection
Location: Gurgaon, Haryana
Job Category: Electronics or Electrical Engineering
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