Job description:
Accenture is hiring for the post of IT Customer Service New Associate
Skill required: Chat – Service Desk Non-Voice Support
Designation: IT Customer Service New Associate
Qualifications: Any Graduation
Years of Experience: 0 to 1 years
Language – Ability: English – Proficient
You will be aligned with our Customer Support vertical and help us in managing/ resolving customers query, handling escalations and complaints of the dissatisfied customers & giving best resolutions. You will also be responsible for closing the fault and complaints within SLA’s. Candidate who is good in email and chat process, who is good in typing is what is preferred here This role is aligned to our Service Desk Non-Voice Support team which is responsible for recording, diagnosing, troubleshooting, resolving, or assigning incidents and service requests based on a defined scope of support. The team manages unplanned interruptions to restore normal service operations as quickly as possible for non-voice interactions like email, web, and chat.
What are we looking for? Candidate having knowledge on IT and Troubleshotting
Roles and responsibilities:
- In this role you are required to solve routine problems, largely through precedent and referral to general guidelines
- Your primary interaction is within your own team and your direct supervisor
- In this role you will be given detailed instructions on all tasks
- The decisions that you make impact your own work and are closely supervised
- You will be an individual contributor as a part of a team with a predetermined, narrow scope of work
- Please note that this role may require you to work in rotational shifts
Job/Req. ID: AIOC-S01505493
Company: Accenture
Location: Bangalore, KA
Job Category: Computer science/IT engineering
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