SOLIDWORKS Technical Support Engineer | Dassault Systèmes Job | Pune, MH

February 16, 2024

Job description:

Dassault Systèmes is seeking a resource having knowldge of CAD softwares to work with their R & D Operations Team. You will be reporting to the manager in Pune.

Job duties and responsibilities:

Execute Tech support responsibilities: End to End ownership of tech support request from opening until closure ensuring customer satisfaction via CRM system, Phone and email
Assist SOLIDWORKS resellers to troubleshoot and resolve issues
Determine source of the problem (Product based, installation, Access, Data specific) and suggest/perform bypass methodologies wherever applicable
Timely deliver answers /solutions including validating all code corrections against customer scenarios
Writing and reviewing knowledge articles and best pratice documents
Work with the Development, Quality Assurance, and Product Definition groups to investigate and resolve problems.
Mentor team members by sharing Technical expertise
Coordinate the annual Technical training summit for all resellers in the APAC
Help develop and implement web based support initiatives including knowledge articles, technical and operational techniques, documentation

Qualifications/experience:

Good understanding of SOLIDWORKS CAD
Technical Support experience
Good Communication Skills (Verbal as well as Written)
Willingness to learn on the go
Experience: 0-4 Years
Bachelor’s Degree in Mechanical/Production Engineering
PDM/PLM knowledge – added advantage
Good CAD & Geometry Knowledge
Excellent analytical skills, methodical problem solving skills and troubleshooting skills
Excellent communication skills (verbal and written) and the ability to interact with extended teams spread across the globe.
Self-motivated and willing to learn new skills and technologies as needed
Ability to meet objectives, goals and deadlines with minimal supervision.