All India Hiring (AIT) 2024 Service Division (B.Tech and M.Tech) | Maruti Suzuki Job | India

March 30, 2024

Job description:

Maruti Suzuki India Limited, India’s leading passenger vehicle manufacturer, invites applications for hiring of Engineers graduated from 2022 batch with an industry experience of 12 to 22 months (post B.E./B. Tech or M.E./M. Tech) as on date of Application.

About Service division:

Service Vertical is the cornerstone of our success at Maruti Suzuki, embodying our distinctive edge. With an unyielding dedication to customer satisfaction, it serves as the engine propelling our achievements forward. We take pride in providing unmatched after-sales support, distinguishing us within the automotive sector.

Job duties and responsibilities:

A. Business Growth Aspects

Supporting workshops in improvements of business parameters like Periodic Maintenance, Load growth etc.
Assisting dealerships in reducing inefficiencies like TAT and increasing service/sales ratio.
Analysis of workshop data and trend monitoring for customer retention and implementing new service strategies in the territory.

B. Technical Aspects

Handling critical customer complaints and technical issues of the territory
Managing technical campaigns and recalls
Escalation of product feedback at Head office
Improving customer experience by implementation of SAS in workshops
Assisting dealerships in reducing system and process related inefficiencies

Interactions:

Internal Clients:

Service HO departments like Workshop Process System Development, Service Marketing etc.

External Clients:

Entire workshop manpower including Top management.
Customers

Job Location : Pan India based on the business need/requirement

Selection Process:

Profile Shortlisting
Online Test (Technical, Aptitude & Psychometric) #
Personal Interview (Technical + HR)
Offer
Medical Test
Joining

#Test will be conducted online & details regarding the same will be informed to the shortlisted candidates through separate e-mail.

Eligibility Criteria:

Work Experience*: 12 to 22 months (as on Application) post B.Tech/M.Tech
Degree: B.Tech / M.Tech (Regular / Full-time only)
Passing Year: 2022 only
Branches: Mechanical, Automobile, Electrical, ECE and Mechatronics
Marks %age: 65% or equivalent CGPA (6.5/10) throughout, 10th, 12th or Diploma, B.E /B.Tech / M.E / M.Tech (as applicable) – No rounding off marks is allowed
College/Universities: AICTE/UGC recognized
Age: 21-27 years (as on April 1, 2024)

*Work experience in Automobile/Manufacturing Sector or other service related roles will be preferred.

Note: Selection will be strictly based on Merit and above-mentioned eligibility criteria. No applications will be considered in any circumstances if found not meeting the above criteria.

Following would not be eligible: