Job description:
Calix is seeking a process-oriented individual to manage and update documentation for our Professional Services team.
Job duties and responsibilities:
The ideal candidate will be detail-oriented, creative, and adept at collaborating with cross-functional teams. Their primary responsibility will involve consolidating Professional Services Cloud processes into a single location and creating a comprehensive process flow chart using Visio, which includes links to all relevant documentation and job aids.
- Identify and review documentation requiring updates.
- Facilitate calls with subject matter experts to update documentation, remove outdated materials, and develop/review process flow charts.
- Review, proofread, and edit documents for grammatical, spelling, punctuation, and formatting errors, incorporating relevant screenshots and diagrams for clarity.
- Enhance content clarity by suggesting improvements to sentence structure, word choice, and overall flow.
- Organize, track, and manage versions of proofread materials, ensuring the latest versions are incorporated into the overall process.
Qualifications required:
- Pursuing or completed BA/BS degree from an accredited college or university.
- Strong writing skills.
- Familiarity with standard proofreading practices, procedures, and concepts.
- Proficiency in Microsoft Office Suite, particularly Visio.
- Exceptional interpersonal communication skills and a collaborative mindset.
- Self-motivated with the ability to work autonomously.
- Interest in pursuing a career in Project Management and/or Program Management.
- Willingness to work the following shift: 4:00 PM to 12:00 AM IST.
Job/Req. ID: R-9706
Company: Calix
Location: Bangalore, KA
Job Type: Internship
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