Job description:
Calix is hiring for the post of Customer Success Intern.
Job duties and responsibilities:
- Assist senior team members by gathering necessary information essential for delivering customer-facing engagements.
- Implement strategies to ensure prompt and proactive knowledge and support for customers.
- Continuously enhance processes and contribute to growth by developing and updating content, playbooks, and procedures.
- Cultivate processes and relationships to enhance customer retention and loyalty, ultimately boosting renewal rates.
- Monitor health scores, satisfaction levels, and customer engagement metrics.
- Maintain and update data in customer success management software.
- Deliver customer-facing engagements.
Qualifications required:
- Bachelor’s degree in computer science, electronics, communications, or a related field.
- MBA or equivalent degree in business, management, or marketing.
- Exceptional communication, presentation, and interpersonal skills.
- Ability to work independently and collaboratively in a fast-paced environment.
- Strong analytical, problem-solving, and decision-making abilities.
Certifications, knowledge, and experience:
- Any certifications, knowledge, or experience in networking technologies, routers, switches, subscriber management, or related domains would be advantageous.
- Familiarity with CRM, ticketing, chat, and email tools and platforms.
- Knowledge of best practices and trends in customer success and retention.
- Ability to collect and analyze data and provide recommendations based on customer feedback and metrics.
Duration:
The internship will last for one year, with the potential for extension or conversion to a full-time position based on performance and availability.
Flexibility:
The intern must be capable of working across different time zones and adapting to the needs of customers and stakeholders in various regions, such as the US, Europe, and APAC. The intern should be comfortable using online collaboration tools and communicating effectively in a remote setting.
Job/Req. ID: R-9743
Company: Calix
Location: Bangalore, KA
Job Category: Electronics or Computer Science Engineering or MBA
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