Job description:
Circuit Systems India Pvt Ltd/PCB Power is hiring a Customer Care Executive(Technical).
Job duties and responsibilities:
- Provide Pre-sales technical assistance, services and products education.
- Work on sales support services and provide technical and commercial back up as required.
- Support marketing activities by attending trade shows, conferences and other marketing events.
- Generate and process new sales leads, inquiries and purchase orders as necessary.
- Answer Emails, Phone calls and chats from customers and deal with queries as they arise.
- Follow up with customers to make sure that they are satisfied with a particular product or service.
- Experts’ attention to detail, as customers may have the same problems; reports the problems as necessary.
- Deal with any customer complaints and resolves the issue as necessary
- Persuade customers that a product or service best satisfies their needs in terms of quality, price and delivery
• Provides hands on support of customer care initiatives such as automated provisioning, online billing, order tracking and detailed account management
• Solicit cross-selling and up-selling opportunities within the customer care experience.
• Take the extra mile to engage the customer
Qualification Required:
Any UG Graduation (Electronics & Communication / Electrical / Electronic degree is a preferred)
Experience: 0-3 Years (Freshers can also apply)
Position: Customer Care Executive(Technical)/Technical Sales Support Executive
Job/Req. ID: N/A
Company: Circuit Systems India Pvt Ltd/PCB Power
Location: Ahmedabad, Gujarat
Job Category: Mechanical or Electrical Engineering
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