Customer Care Executives | Circuit Systems India Pvt Ltd/PCB Power | Ahmedabad, Gujarat

Job description:

Circuit Systems India Pvt Ltd/PCB Power is hiring a Customer Care Executive(Technical).

Job duties and responsibilities:

  • Provide Pre-sales technical assistance, services and products education.
  • Work on sales support services and provide technical and commercial back up as required.
  • Support marketing activities by attending trade shows, conferences and other marketing events.
  • Generate and process new sales leads, inquiries and purchase orders as necessary.
  • Answer Emails, Phone calls and chats from customers and deal with queries as they arise.
  • Follow up with customers to make sure that they are satisfied with a particular product or service.
  • Experts’ attention to detail, as customers may have the same problems; reports the problems as necessary.
  • Deal with any customer complaints and resolves the issue as necessary
  • Persuade customers that a product or service best satisfies their needs in terms of quality, price and delivery
    • Provides hands on support of customer care initiatives such as automated provisioning, online billing, order tracking and detailed account management
    • Solicit cross-selling and up-selling opportunities within the customer care experience.
    • Take the extra mile to engage the customer

Qualification Required:

Any UG Graduation (Electronics & Communication / Electrical / Electronic degree is a preferred)

Experience: 0-3 Years (Freshers can also apply)

Position: Customer Care Executive(Technical)/Technical Sales Support Executive

Job/Req. ID: N/A

Company: Circuit Systems India Pvt Ltd/PCB Power

Location: Ahmedabad, Gujarat

Job Category: Mechanical or Electrical Engineering

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