Job description:
Wipro is conducting an interview for the post of Profile for Contract Employees.
Job duties and responsibilities:
- Day to day troubleshooting for Incidents & Problems reported by users and timely update in the ticket logging tool
- Troubleshooting desktop / laptop OS issues
- Installation / re-installation / configuration / Troubleshooting of systems, printers, scanners
- Installation/re-installation/configuration / Troubleshooting of software/applications
- Installation / configuration / Troubleshooting of e-mail client
- Install antivirus software and check virus definition auto updates on desktops / laptops, which have failed automatic update
- Install approved patches onto desktops / laptops, which have failed automatic update
- Remove virus from respective desktop / laptop
- Handle IMAC’s (pre-approved, low impact – Install, Move, Add and Change)
- OS builds from approved image
- Problem solving Capability in Wipro, IBM, HP and Dell and other vendors laptop/ desktop Hardware
- Ability to quickly analyze & diagnose technical problems
- Problem determination and resolution within SLA’s
- Work with Local & Global Teams
- Proactive and clear communication skills
- Quality and Process Knowledge
- Should be good in client communication skills
- Willing to Work on Shifts based on the projects need
- Desktop/phone setup for projects.
- Reducing repetitive calls.
Qualifications and experience required:
- Must be Graduate/Diploma with 1-2 years of relevant experience
- Microsoft Certified engineer (added advantage) L1: 0-1 Year
Job/Req. ID: 2768734
Company: Wipro
Location: Sarita Vihar, New Delhi
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