Profile for Contract Employees | Wipro | New Delhi, India

Job description:

Wipro is conducting an interview for the post of Profile for Contract Employees.

Job duties and responsibilities:

  • Day to day troubleshooting for Incidents & Problems reported by users and timely update in the ticket logging tool
  • Troubleshooting desktop / laptop OS issues
  • Installation / re-installation / configuration / Troubleshooting of systems, printers, scanners
  • Installation/re-installation/configuration / Troubleshooting of software/applications
  • Installation / configuration / Troubleshooting of e-mail client
  • Install antivirus software and check virus definition auto updates on desktops / laptops, which have failed automatic update
  • Install approved patches onto desktops / laptops, which have failed automatic update
  • Remove virus from respective desktop / laptop
  • Handle IMAC’s (pre-approved, low impact – Install, Move, Add and Change)
  • OS builds from approved image
  • Problem solving Capability in Wipro, IBM, HP and Dell and other vendors laptop/ desktop Hardware
  • Ability to quickly analyze & diagnose technical problems
  • Problem determination and resolution within SLA’s
  • Work with Local & Global Teams
  • Proactive and clear communication skills
  • Quality and Process Knowledge
  • Should be good in client communication skills
  • Willing to Work on Shifts based on the projects need
  • Desktop/phone setup for projects.
  • Reducing repetitive calls.

Qualifications and experience required:

  • Must be Graduate/Diploma with 1-2 years of relevant experience
  • Microsoft Certified engineer (added advantage) L1: 0-1 Year

Job/Req. ID: 2768734

Company: Wipro

Location: Sarita Vihar, New Delhi

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