Job description:
Cerner is excited to hire for the post of Technical Support Engineer I.
Job duties and responsibilities:
As Technical support engineer I, you will be responsible to monitor system and application alarms though the Cerner Alert monitoring tool. You will work on Front end (Windows server), Back end (UNIX based servers), Middleware and Database of client systems. You will proactively acknowledge the alarm. along with troubleshooting the alarm as per the standard process and procedures. You will also escalate and report the service/system outages to next level of Associates or Tech Leads on need basis. You will also document and close alarms on incident closure. You will get the opportunity to participate in problem management to identify recurring alarms.
Qualifications and Experience required:
- Bachelor’s or master’s degree in Engineering, Computer Science, or any related discipline.
- Basic knowledge of operating systems like Linux, windows, VMS, HPUX or AIX.
- Excellent Communication Skills.
Preferred Qualifications:
- Training, experience, or certifications for multiple operating systems including Linux, Windows, VMS, HPUX or AIX.
- Experience with monitoring solutions like Insight, Remedy and BMC Patrol.
- Basic understanding of computing concepts, such as system/performance bottlenecks, physical and virtual memory, remote computing solutions (Citrix) and networking (OSI Layers).
Job/Req. ID: 87135BR
Company: Cerner
Location: Bangalore, KA
Job Category: Software/IT Engineering
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