Job description:
HARMAN is conducting an interview for the post of Associate Engineer.
Job duties and responsibilities:
As L1 Technical Support, you will have the responsibility to handle Calls from the Customer [Voice/Email] on technical issues & provide support to clients over the mail, phone, by referring KB for workaround / resolution and provide necessary information / observations / logs & all required support to L2/L3 team to diagnose a reported/escalated problem.
Qualifications, Skills and Experience required:
- Basic Knowledge on SQL Queries.
- Multi OS experience Windows, Unix.
- Multitasking capabilities which includes Ticket handling & Follow-ups
- Engineering Graduate with 0-1-year experience as a L1 technical support engineer, including front-line contact with customers via phone and e-mail.
- Provide technical support to enterprise clients related to technical and operational aspects of the products, including troubleshooting, ticketing system updates, support case acknowledgements, provisioning activities, etc
- Support Customers over the phone/email by answering their product questions and offering technical assistance.
- Experience on working with remote support groups, international support groups, and 24×7 support operations.
- The position is shift based covering 24/7 as part of a rotation [Monthly] which encompasses nights and weekend working.
- Should have experience in Client Interaction.
- Good communication and ability to work independently.
- Good technical capability with strong planning and follow up Skills, Monitoring and regular status updates to management.
Job/Req. ID: RR-36214
Company: HARMAN
Location: Bangalore, KA
Job Category: Software/IT Engineering
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