Associate Engineer (RR-36214) | HARMAN | Bangalore, KA

Job description:

HARMAN is conducting an interview for the post of Associate Engineer.

Job duties and responsibilities:

As L1 Technical Support, you will have the responsibility to handle Calls from the Customer [Voice/Email] on technical issues & provide support to clients over the mail, phone, by referring KB for workaround / resolution and provide necessary information / observations / logs & all required support to L2/L3 team to diagnose a reported/escalated problem.

Qualifications, Skills and Experience required:

  • Basic Knowledge on SQL Queries.
  • Multi OS experience Windows, Unix.
  • Multitasking capabilities which includes Ticket handling & Follow-ups
  • Engineering Graduate with 0-1-year experience as a L1 technical support engineer, including front-line contact with customers via phone and e-mail.
  • Provide technical support to enterprise clients related to technical and operational aspects of the products, including troubleshooting, ticketing system updates, support case acknowledgements, provisioning activities, etc
  • Support Customers over the phone/email by answering their product questions and offering technical assistance.
  • Experience on working with remote support groups, international support groups, and 24×7 support operations.
  • The position is shift based covering 24/7 as part of a rotation [Monthly] which encompasses nights and weekend working.
  • Should have experience in Client Interaction.
  • Good communication and ability to work independently.
  • Good technical capability with strong planning and follow up Skills, Monitoring and regular status updates to management.

Job/Req. ID: RR-36214

Company: HARMAN

Location: Bangalore, KA

Job Category: Software/IT Engineering

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