Job description:
Siemens Advanta is hiring System Engineers for their Pune office.
Job duties and responsibilities:
- Provide technical support to US/UK customers and clients through inbound and outbound calls
- Conduct health check of electrical vehicle (EV) chargers, check log entries to find root cause of the issue.
- Collaborate with R&D team to resolve issues.
- Provide Weekly/Monthly reports on tickets/service requests worked
- Maintain good customer relations.
- Maintain records of conversation with customer and analyze the data.
- Write and submit timely reports on performance, targets and customer queries.
Job duties and responsibilities:
- Graduate – BE/Diploma degree in Computer/Electronics/Electrical with 0 -12 months of experience
- Phone support experience with US/UK customers
- Communicative & socially confident
- Flexible to work in any shifts
- Customer oriented attitude with professionalism.
- Strong multitasking, time management and target achieving skills.
- Excellent communication and listening skills with good command over the English language
- Knowledge on Electric Vehicle and chargers.
- Curious to learn and integrate new technologies.
Job/Req. ID: 299891
Company: Siemens
Location: Pune, MH
Job Category: Computer or Electronics or Electrical Engineering
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