Job description:
Dassault Systèmes is seeking a resource having knowledge of CAD software’s to work with the R & D Operations Team. You will be reporting to the manager in Pune.
Job duties and responsibilities:
- Execute Tech support responsibilities: End to End ownership of tech support request from opening until closure ensuring customer satisfaction via CRM system, Phone and email
- Assist SOLIDWORKS resellers to troubleshoot and resolve issues
- Determine source of the problem (Product based, installation, Access, Data specific) and suggest/perform bypass methodologies wherever applicable
- Timely deliver answers /solutions including validating all code corrections against customer scenarios
- Writing and reviewing knowledge articles and best practice documents
The Challenges ahead
- Work with the Development, Quality Assurance, and Product Definition groups to investigate and resolve problems.
- Mentor team members by sharing Technical expertise
- Coordinate the annual Technical training summit for all resellers in the APAC
- Help develop and implement web based support initiatives including knowledge articles, technical and operational techniques, documentation
Qualifications and Experience required:
- Bachelor’s Degree in Mechanical/Production Engineering
- 0-4 Years of experience
- PDM/PLM knowledge – added advantage
- Good understanding of SOLIDWORKS CAD
- Technical Support experience
- Good Communication Skills (Verbal as well as Written)
- Willingness to learn on the go
- Good CAD & Geometry Knowledge
- Excellent analytical skills, methodical problem solving skills and troubleshooting skills
- Excellent communication skills (verbal and written) and the ability to interact with extended teams spread across the globe.
- Self-motivated and willing to learn new skills and technologies as needed
- Ability to meet objectives, goals and deadlines with minimal supervision.
Job/Req. ID: 525241
Company: Dassault Systèmes
Location: Pune, MH
Job Category: Mechanical/Production Engineering
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