User Success Engineer (CAD, PLM) | Dassault Systèmes | Pune, MH

Job description:

Dassault Systèmes is seeking a resource having knowledge of CAD software’s to work with the R & D Operations Team. You will be reporting to the manager in Pune.

Job duties and responsibilities:

  • Execute Tech support responsibilities: End to End ownership of tech support request from opening until closure ensuring customer satisfaction via CRM system, Phone and email
  • Assist SOLIDWORKS resellers to troubleshoot and resolve issues
  • Determine source of the problem (Product based, installation, Access, Data specific) and suggest/perform bypass methodologies wherever applicable
  • Timely deliver answers /solutions including validating all code corrections against customer scenarios
  • Writing and reviewing knowledge articles and best practice documents

The Challenges ahead

  • Work with the Development, Quality Assurance, and Product Definition groups to investigate and resolve problems.
  • Mentor team members by sharing Technical expertise
  • Coordinate the annual Technical training summit for all resellers in the APAC
  • Help develop and implement web based support initiatives including knowledge articles, technical and operational techniques, documentation

Qualifications and Experience required:

  • Bachelor’s Degree in Mechanical/Production Engineering
  • 0-4 Years of experience
  • PDM/PLM knowledge – added advantage
  • Good understanding of SOLIDWORKS CAD
  • Technical Support experience
  • Good Communication Skills (Verbal as well as Written)
  • Willingness to learn on the go
  • Good CAD & Geometry Knowledge
  • Excellent analytical skills, methodical problem solving skills and troubleshooting skills
  • Excellent communication skills (verbal and written) and the ability to interact with extended teams spread across the globe.
  • Self-motivated and willing to learn new skills and technologies as needed
  • Ability to meet objectives, goals and deadlines with minimal supervision.

Job/Req. ID: 525241

Company: Dassault Systèmes

Location: Pune, MH

Job CategoryMechanical/Production Engineering

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