Job description:
Ansys is conducting an interview for the post of Technical Support Engineer II.
Job duties and responsibilities:
- Apply engineering expertise and knowledge of simulation techniques to provide highest level technical support to customers and Channel Partners
- Adhere to support processes to ensure high-quality, timely customer service that results in customer satisfaction
- Develop technical expertise in one or more simulation areas
- Submit suggestions for product improvement, when needed. File defect reports and verify fixes adhering to defect reporting processes. May also participate in field testing of new releases to ensure that new features and workflows will address customer requirements
- On an as-needed basis, support Sales and Marketing by conducting demonstrations, webinars, online training, and other meetings
- Participate in other strategic team and company initiatives, as needed
Minimum Education/Certification Requirements and Experience:
- Required education and degree type: MS in Electrical/Mechanical/Aerospace Engineering or related field
- Required minimum years of professional experience in an engineering software environment: MS+0
- Demonstrated use of relevant Ansys software or knowledge of other commercial CAE, CAD, EDA, PLM software packages
- Logical problem-solving, strong interpersonal and communication skills, fluent in writing and speaking English
- Strong organizational and time management skills, possesses a sense of urgency
- Projects a professional image and demonstrates business acumen, driven to succeed
- Additional minimum requirements for the specific position being advertised
Preferred Qualifications and Skills:
- Preferred education and years of professional experience in an engineering software environment: MS+3, PhD+0
- Ability to travel domestically up to 10% of time
Job/Req. ID: 870367800
Company: Ansys
Location: Pune, MH
Job Category: Electrical or Mechanical or Aerospace Engineering
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