Product Ops Associate | Gartner | Gurgaon, Haryana

Job description:

Gartner is conducting an interview for the post of Product Ops Associate.

Job duties and responsibilities:

  • As an Associate you own end-to-end delivery of specific business process related work streams within your team
  • Conduct secondary research to identify different software’ by different vendors
  • Conduct research for escalations (root cause identification, process changes needed)
  • Drive problem solving meetings within the team to improve processes through analytic approaches, see “so what” and, develop thorough, straightforward recommendations
  • Develop processes to support the growing vendor base, to effectively deliver multiple requests and demonstrate measurable business impact thereof
  • Apply lean product principles in your day-to-day problem solving and drive knowledge sharing sessions
  • Engage with different GPI teams through targeted, crisp and timely communication
  • Research on vendor requests (new additions, mergers & acquisitions, etc.) and perform category alignment to enable review collection process
  • Identify and innovate improvements in vendor request processes (i.e., data sources, technology, processes) to increase productivity per associate
  • Track software categories and accordingly setup new categories/markets

Qualifications and Experience required:

  • Master’s/MBA degree and graduation in engineering and exposure in Digital Products space
  • Overall, 0-2 years of relevant industry experience in Tech/IT industry, Research or Consulting
  • Understanding of complex technology products & able to comfortably learn about new ones
  • Proficient with conducting secondary research
  • Self-starter, with a demonstrated ability to learn beyond formal training with a strong aptitude for delivering high quality deliverables
  • Excellent attention to detail, including ability to identify, dig into, and remedy errors
  • Microsoft Office expertise – Advanced Excel, PowerPoint
  • Strong communication and collaboration skills; be a self-starter who can anticipate business needs and fulfill them in a proactive manner


  • Competitive salary, generous paid time off policy, charity match program, Group Medical Insurance, Parental Leave, Employee Assistance Program (EAP) and more!
  • Collaborative, team-oriented culture that embraces diversity
  • Professional development and unlimited growth opportunities

Job/Req. ID: 67354

Company: Gartner

LocationGurgaon, Haryana

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