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Job description:
Seagate is conducting an internship for Software/IT Engineers.
Job duties and responsibilities:
- Leverage your creativity in solving complex hardware and software issues related to an end user’s computer
- Gain valuable insight in troubleshooting network connectivity, application, hardware, audio visual and telephony equipment problems faced by our end user community
- Learn how to quickly adapt to situations faced by the end user in a fast-paced environment
- Gain real world experience in configuring, deploying, maintaining, and troubleshooting computer hardware in an enterprise environment
- Obtain a general understanding of the Active Directory environment
- Learn how to follow processes and procedures to ensure that the highest quality of work is delivered to the end-user with minimal disruptions
- Build experience with maintaining password security, data integrity, and file system security for the laptop/desktop environment utilizing Bit locker
- Document trouble tickets from inception through closure in an Enterprise Incident Management System such as Service Now
- Gain experience with Microsoft’s System Center Configuration Manager (SCCM) and Microsoft Endpoint Configuration Manager (MECM)
Qualifications and other requirements:
- You are an excellent communicator, both verbally and in written form. You must be able to communicate with customers, peers, and management concerning the status of cases, problems, or suggestions
- You can demonstrate experience in creating and executing innovative solutions to solve complex technical support problems
- You have a general understanding of computer hardware and software troubleshooting and issue resolution
- You have experience using critical thinking skills to identify and resolve technical issues
- You have knowledge of Office 365 online applications (Word, Excel, PowerPoint, Outlook, SharePoint, Teams, OneDrive, and OneNote) and Windows 10 OS
- You have the ability to take proactive, corrective actions, to resolve issues in advance of system problems
- Pursuing a Diploma/ Bachelor’s or technical degree in Computer Science, Information Systems, Software engineering or a related degree program
- A general understanding of computer hardware and software troubleshooting and issue resolution
- You can demonstrate knowledge of Office 365 online applications (Word, Excel, PowerPoint, Outlook, SharePoint, Teams, OneDrive and OneNote) and Windows 10 OS
- Hands-on experience in Information Technology solutions and services
Job/Req. ID: 8137
Company: Seagate
Location: Pune, MH
Job Category: IT or CS Engineering
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