Job description:
Convergint is looking for an enthusiastic, results-driven, and customer service-oriented Service Engineer to join the team.
Job duties and responsibilities:
- A Service Engineer is responsible for ELV system service and maintenance according to Convergint’s standards to maintain a high level of customer satisfaction.
- Quickly and efficiently solve clients’ ELV system issues, including security systems, audio-visual (AV) systems, and cabling
- Provide support and maintenance services such as routine preventative maintenance, troubleshooting, system upgrades/expansions/alterations, and systems training
- Ensure the quality of Convergint services by strictly following company standards and policies to deliver a prompt and efficient response to all service requests in the region
- Produce system diagrams by AutoCAD
- Increase customer satisfaction and maintain long-term relationships with clients
Qualifications and experience required:
- Minimum Diploma or above in Electronic, Computer, Automation, or Mechanical Engineering
- Experience in ELV systems with knowledge of access control, video surveillance, alarm systems, AV systems, and cabling is considered a plus; basic IT knowledge in hardware, networks, and databases
- Ability to work under pressure
- Strong analytical skills and problem-solving ability
- Strong self-learning ability and able to work independently
- Customer-oriented
- Excellent communication and interpersonal skills
Behaviours:
- Team player: Works well as part of a team
- Dedicated: Devoted to a task or purpose with loyalty, integrity, and ownership
Job/Req. ID: N/A
Company: Convergint
Location: Mumbai, MH
Job Category: Electronics , Mechanical or Automation or Computer Engineering
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