Field Service Engineer Job (11127) | Ford | Chennai, TN

Job description:

Ford is conducting an interview for the post of Field Service Engineer.

Job duties and responsibilities:

  • Travel to dealer service facility on short notice calls in order to provide technical support and guidance to the Technicians at dealership which they could otherwise could’nt resolve
  • Provide hands-on training to the Technicians about the ways to resolve critical concerns.
  • Provide QI & RT trainings at Ford Technical Training Center based on the training schedule rolled out from time to time.
  • Submit the dealership travel report as soon as visit is completed
  • Close the concern in Sharepoint with all the updates and findings during the visit.
  • Conduct tools audit at dealership during the visit and initiate action plans with dealership and follow-up the same until closure
  • Support diagnostic validations and involve in supporting product development by collaborating with PD team as and when requirement arises.
  • To support white alert and new concerns investigation as directed by the Supervisor
  • Support legal team in coordinating and preparing technical reports, if any, and appear in forums as and when required
  • Prioritize safety related concerns and ensure proper escalation and resolution on war footing basis
  • To support parts investigation on warranty failed parts and support Regional Service Manager in warranty scrap process
  • Interact with training team to support in updating of training content

Qualifications required:

Diploma in Mechanical/Automobile Engineering or higher

Job/Req. ID: 11127

Company: Ford

Location: Chennai, TN

Job category: Mechanical or Automobile Engineering

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