Job description:
Keysight Technology is conducting an interview for the post of Technical Support Engineer.
Job duties and responsibilities:
- Provides engineering support to customers, customer support personnel and field support staff on systems and product issues.
- Works with customer and company personnel to define technical problem, determine the solution and assist customer in implementing the fix.
- Provides technical feedback to engineering concerning product changes/enhancements.
- May support 3rd party products and be called on-site to assist in complex technical solutions requiring changes to core functionality, code, and systems operation.
- Creates tests, tools, and diagnostic procedures for use by product support personnel.
- May quality check technical product documentation.
- Leverages post sales interactions with customers to probe and qualify further revenue opportunities.
- May book transactional sales opportunities and provides highly qualified leads to sales.
- Works on technical support assignments with clearly defined objectives
- Solves problems of limited scope and complexity
Qualifications and experience required:
- Bachelors or Master Degree or University Degree or equivalent.
- No prior experience required; may have up to 2 years’ relevant experience.
Job/Req. ID: 44450
Company: Keysight Technology
Location: Bangalore, KA
Join all India Jobs Telegram Group
Join all India Jobs WhatsApp Group
