Job description:
Walmart Global Tech is conducting an interview for the post of Process Specialist.
Position summary:
Demonstrates up-to-date expertise and applies this to the development, execution, and improvement of action plans by providing expert advice and guidance to others in the application of information and best practices; supporting and aligning efforts to meet customer and business needs; and building commitment for perspectives and rationales. Provides and supports the implementation of business solutions by building relationships and partnerships with key stakeholders; identifying business needs; determining and carrying out necessary processes and practices; monitoring progress and results; recognizing and capitalizing on improvement opportunities; and adapting to competing demands, organizational changes, and new responsibilities. Models compliance with company policies and procedures and supports company mission, values, and standards of ethics and integrity by incorporating these into the development and implementation of business plans; using the Open Door Policy; and demonstrating and assisting others with how to apply these in executing business processes and practices.
Job duties and responsibilities:
- Associate should be ready to work in US shift and should have a strong knowledge of Unemployment end to end process
- Must be able to successfully perform the essential functions in the current role
- Strong analyzing and decision-making skills
- Should have prior experience and strong unemployment process knowledge
- Ability to complete work assignments with minimal or no supervision within specified deadlines and is able to prioritize the workload along with managing other responsibilities than BAU (business as usual)
- Implementation of complex initiatives and process improvements in area of responsibility
- Should be able to collaborate with managers, co-workers, customers and other business partners
- Strong written and verbal communication-
About Global People Team:
The Global People Team is a fast-growing team of over 300+ talented professionals currently spread across several Center of Excellences including, Total Rewards, Talent Architecture, People Operations, Data Analytics & Insights, and Talent Acquisition. All these teams are co-located in India, working closely with their global counterparts. Our teams work as a globally distributed but tightly integrated network that is transforming the People landscape of the Fortune 1 company.
The Global People Team is driving change by faster cycle-times, improved capabilities, deep domain expertise, and a high-quality talent hub. We are keen to bring in high potential talent to be a part of this exciting journey of ‘accelerating enterprise transformation’ and achieving greatness. Come on, join us to make a difference!
The Team:
The People Services team is a dynamic and multi-functional team spanning across several pillars like Contact Center, Data Administration, Recruiting Services, Unemployment Claims, Canada HR alongside critical support teams like Transaction Support, Integrations, Quality Assurance, People Analytics & Reporting and Workday Configuration. This Bangalore based team collaborates and works together with our colleagues based out of Charlotte (North Carolina) and Bentonville (Arkansas) creating benchmarks around customer service delivery and a superior associate experience.
Our speed, accuracy, on-time delivery of associate centric solutioning enables us to create the right mix of performance and agility in our daily operations. Our focus continues to bring in bright and fresh talents thereby ensuring a high-octane culture. Ready to jump in and be a part of this team?
What you’ll do:
- Ability to successfully operate in high tempo and multi-task, adhering to rigid deadlines
- Independent thinking skills in pinpointing issues and strategizing appropriate solutions related to Unemployment Claims
- High ethical standards and professionalism
- Self-motivated with high level of initiative, team player and positive attitude
Other skills required:
Proficiency with Microsoft Office PC applications including Word, Excel, and Outlook
Qualifications and experience required:
- 0-1 years’ experience in human resources or related field.
- Competencies: An individual must be proficient in each of the competencies listed below to successfully perform the responsibilities of this position.
- Customer/Member Centered-Shows care and concern when serving our customers/members. Asks questions in order to understand customer/member needs. Uses policies and information in order to exceed customer/member expectations. Finds and uses the right resources (people, products, tools) at the right time in order to resolve customer/member requests.
- Judgment: Make Effective Choices – Uses policies, procedures, and/or guides to make good choices. Uses data and facts in order to make day-to-day decisions and involves others as needed. Recognizes what might be a problem and informs those who can correct it.
- Planning and Improvement: Plan for and Improve Work – Accepts responsibility and meets expectations for own work. Identifies steps needed in order to carry out work as required.
- Influence and Communicate: Share Information – Listens to others and asks questions to learn about what is needed. Communicates the right information to associates and leaders when they need it. Communicates in a respectful and professional manner.
- Execution and Results: Get Results – Makes sure work is done correctly. Works on top priorities first. Makes a consistent effort to get results. Meets deadlines. Takes action in order to solve problems so work can be completed in a timely manner.
- Ethics and Compliance: Perform to Ethical Standards – Follows company policies and procedures (for example, the Ten Foot Rule). Shows integrity and ethical behavior
Job/Req. ID: R-1461618
Company: Walmart Global Tech
Location: Bangalore, KA
Job Category: Human Resource
Join all India Human Resource Jobs WhatsApp Group
