Job description:
Atkins is hiring for Trainee – Deskside & Technology Support Analyst graduating this year with BCA or BSc Computer Science to join the team. This role will be based at Atkins office in Bengaluru, India.
Job duties and responsibilities:
- Manage IT Asset and configuration (CI / CMDB) management Processes
- Deploy / Image Laptop / Desktop computers and peripherals, record and track assets document during deployment according to IT Services standards and workflow procedures.
- Applies basic diagnostic techniques to identify problems, investigate causes and recommend solutions to correct common failures.
- Manage all assigned incidents/requests according to defined SLAs (within specific regions) – ensure 100% adherence to RFS & INC Best Practice guidelines
- Typically provides technical support for Internal and External customers
- Support the Senior Desk Side team and Technology Support Engineer Ensure in the maintenance of all local equipment rooms and conference room IT Services facilities.
- Exhibit a flexible approach to working on a Rota basis and provide necessary cover when necessary
- Provide weekly/daily reports/time Health checks and updates on current issues
Qualifications & skills required:
The Graduate Desk Side and Technology Support Analyst is responsible for the resolution of all 2nd Line incident and service requests. They will have a good understanding of IT deskside technologies and demonstrate excellent customer service skills.
- Excellent verbal and written communication.
- Good Knowledge on Operating Systems, Hardware, Networking and MS Applications
- Good knowledge of Microsoft Office Suite (Word, Excel, Outlook etc.)
- Multitasking and coordination skills
- Excellent judgment skills to be able to properly evaluate situations and immediately provide effective solutions
- Willingness and ability to work in shifts (24 x 7) as and when needed
- Travel expected to other offices in Bangalore, India
- Full time on-site availability required.
Benefits:
At Atkins, you will enjoy a robust rewards package which includes:
- Opportunity to work on various projects of various sizes.
- Competitive salary.
- Group Insurance.
- Employee Assistance Program (EAP).
- Learning and development programs, training, career opportunities.
- Networks and communities around Equality, Diversity & Inclusion, CSR, Cultural Activities, Sports and beyond.
Job/Req. ID: R-100120
Company: Atkins
Location: Bangalore, KA
Job category: Computer Science Engineering
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