IBM is conducting an interview for the post of Technical Support Professional.
Job duties and responsibilities:
As a Technical Support Professional in the IBM Data and AI product Support team, your responsibilities will include:
- Providing technical support to IBM clients on Data and AI products.
- Understanding and defining the scope of client concerns, identifying the problem, and assessing its technical impact.
- Managing client expectations and prioritizing and diagnosing problems to resolution using problem determination and analysis skills.
- Collaborating with other support operations/organizations to address client issues.
- Working closely with the development lab to correct product defects.
- Communicating updates and action plans to clients or IBM representatives following response guidelines.
- Recording and documenting each step of the problem-solving effort, including client interactions.
- Sharing knowledge and expertise with the team and clients through technotes, blogs, and social media.
Required Technical and Professional Expertise:
- 1-3 years of experience in programming knowledge, troubleshooting, and negotiation skills.
- Proficiency in Linux, Databases, OpenSource Technologies, and SQL.
Preferred Technical and Professional Expertise:
- Linux and RedHat certifications.
- Database certifications.
As a Technical Support Professional at IBM, you will have the opportunity to work with a team of highly skilled individuals and support clients on cutting-edge Data and AI products. Your technical expertise and problem-solving skills will be critical in delivering top-notch support and ensuring client satisfaction.
Job/Req. ID: 650397BR
Location: Kochi, Kerala
Job Category: Software/IT Engineers
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