Technical Support Professional (650397BR) | IBM | Kochi, Kerala

Job description:

IBM is conducting an interview for the post of Technical Support Professional.

Job duties and responsibilities:

As a Technical Support Professional in the IBM Data and AI product Support team, your responsibilities will include:

  1. Providing technical support to IBM clients on Data and AI products.
  2. Understanding and defining the scope of client concerns, identifying the problem, and assessing its technical impact.
  3. Managing client expectations and prioritizing and diagnosing problems to resolution using problem determination and analysis skills.
  4. Collaborating with other support operations/organizations to address client issues.
  5. Working closely with the development lab to correct product defects.
  6. Communicating updates and action plans to clients or IBM representatives following response guidelines.
  7. Recording and documenting each step of the problem-solving effort, including client interactions.
  8. Sharing knowledge and expertise with the team and clients through technotes, blogs, and social media.

Required Technical and Professional Expertise:

  • 1-3 years of experience in programming knowledge, troubleshooting, and negotiation skills.
  • Proficiency in Linux, Databases, OpenSource Technologies, and SQL.

Preferred Technical and Professional Expertise:

  • Linux and RedHat certifications.
  • Database certifications.

As a Technical Support Professional at IBM, you will have the opportunity to work with a team of highly skilled individuals and support clients on cutting-edge Data and AI products. Your technical expertise and problem-solving skills will be critical in delivering top-notch support and ensuring client satisfaction.

Job/Req. ID: 650397BR

Company: IBM

Location: Kochi, Kerala

Job Category: Software/IT Engineers

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