Job description:
IBM is looking for Software Engineers who are self-starters, quick learners, and who enjoy working in a challenging, fast paced environment. Members of our team work with the world’s leading companies in industries including banking, commerce, insurance, social media, transportation and governments as they enable their mission critical business applications via the web.
Job duties and responsibilities:
L3 Support Engineers debug reported problems, design, develop and unit test code fixes. They use programming languages in which the product has been written; have an in depth understanding of the environment to test the code fix; understand and articulate the impact on other components in the product. They may support L2 Service Specialists in performing problem determination and analysis on client systems. Depending on the severity level of a problem, they may work directly with clients through conference calls or onsite visits. They provide client insight and feedback regarding the client environment to the development organization responsible for existing and new product development.
Required technical and professional expertise:
- 1-2 years of C programming experience
- 1-2 years of UNIX or Windows experience (especially system internals)
- 1-2 years database experience with Oracle or Db2 or MS SQL Server
- 1-2 years of Java programming experience (for the Java client)
- 1-2 years Microsoft ASP experience (for IDM Desktop)
- Experience with building product software
Preferred technical and professional experience:
- Basic Graduation from reputed college
- Provide Customer Support for ECM Software products; troubleshooting, problem determination, Log, trace, and other software diagnostic analysis, defect fix development and testing, incident management and Customer communication.
Required education: Bachelor’s Degree
Preferred education: Master’s Degree
Job/Req. ID: 661262BR
Company: IBM
Location: Bangalore, KA
Job Category: Software/IT Engineers
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