CAD/PLM Technical Support Engineer (532553) | Dassault Systèmes Jobs | Pune, MH

Job description:

Dassault Systèmes is looking for a candidate with hands-on experience on any CAD software and preferably some exposure to PLM.

Job duties and responsibilities:

  • Assist Customers/Partners to troubleshoot and resolve issues involving Dassault Systemes suite of PLM Products
  • Respond immediately in case of Customer Crisis situations
  • Work closely with customers and partners as situation demands to resolve issues and ensure smooth deployment/production run
  • Participate in customer calls on demand, demonstrating technical expertise and deliver enhanced value & satisfaction
  • Create Knowledge capitalization content on key technical topics
  • Be self-motivated and eager to engage in challenging situations demanding high reactivity, while continuously raising the standard of quality of DS Customer Support
  • Able to troubleshoot and debug the issues by analyzing traces/logs and other third party tools
  • Ensure Knowledge capitalization content creation at regular basis and spread awareness about it at every possible need and opportunity

Qualifications/experience required:

  • B.E., B.Tech (Mechanical/Production) from premier institutions with good academic track records 60% throughout in all academics with NO GAPS
  • 0-3 years Industry Experience with any CAD and/or PLM software
  • Candidate should have undergone any CAD/PLM training or Certification of CAD/PLM software
  • Exposure to PLM operations and concepts is an added advantage
  • Good English communication skills, both written and verbal required
  • Must be able to help Customers and Development Team analyze and diagnose complex system problems via telephone or e-mail and make sound judgments based on deciding priorities
  • Ability to work in a fast paced dynamic environment

Job/Req. ID: 532553

Company: Dassault Systèmes

LocationPune, MH

Job Category: Mechanical or Production Engineering

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