L1 Support Engineer Job | Dassault Systèmes | Pune, MH

Job description:

Dassault Systèmes is hiring L1 Support for their company in Pune.

Job duties and responsibilities:

  • As part of this team, you will be responsible for the Dassault Systemes Continuous Delivery DevOps Support for worldwide users.
  • You will respond in critical situations which are connected with aggressive SLA.
  • Root cause analysis to each problem, identification of problem area and communication with impacted users is critical to this profile.
  • You will also need to help L2/L3 teams through a series of actions, via either phone/mobile, email or chat, until full resolution. Your base location will be Pune.
  • Will be working on LINUX and Windows operating system.
  • Deeper analysis and quick response will be mandatory.
  • Related technologies for monitoring and maintaining the cloud platforms and services. You should be able to work well in isolated environment without any additional support.

Qualifications /Experience required:

  • 0 – 2 years of experience with Bachelor’s Degree, MCA, MSc-CS degree.
  • Primary Skills: Good Analytical and debugging skills.
  • Knowledge in UNIX, LINUX command line.
  • Any Scripting like php, shell or python is added advantage
  • Effective communication with R&D users on technical queries. Excellent written and verbal communication skills in English.

Job/Req. ID: 539185

Company: Dassault Systèmes

Location: Pune, MH

Job Category: Computer Science or IT Engineering

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