Job description:
Ansys is conducting an interview for the post of Technical Support Engineer.
Job duties and responsibilities:
- Assist in coordinating and executing all technical activities throughout the content development lifecycle for Ansys Innovation Courses, such as technical discovery, product design, execution, and implementation
- Under the guidance of team members, interact with customers via the public forum to enhance our customers’ experience with Ansys products and learning offerings
- Develop certification exams, determining appropriate questions and simulation exercises that will effectively evaluate candidates’ technical competency
- Expand the Ansys learning forum’s library of FAQs, tips and tricks, video knowledge articles and other relevant learning content
- Develop product expertise with one or more Ansys products
- Collaborate with the other teams as needed; test new releases of Ansys products on industrial problems when applicable
- Support Ansys field and digital marketing for Ansys Innovation Courses team as needed
- Contribute to strategic projects as needed by team, including but not limited to infrastructure development & maintenance, business operations, service fulfillment
Qualifications required:
- Bachelor’s degree in Aerospace/Mechanical/Civil Engineering or related engineering field
- Logical problem-solving, strong interpersonal and communication skills, fluent in writing and speaking English
- Strong organizational and time management skills, possesses a sense of urgency
- Ability to work independently with minimal supervision, as well as with others in a diverse team environment
Preferred Qualifications:
- Demonstrated use of relevant Ansys software or knowledge of other commercial CAE, CAD, EDA, PLM software packages
- Knowledge of the use of Ansys CFD products is a plus
- Customer service aptitude
- Ability to travel domestically up to 10% of time
Job/Req. ID: N/A
Company: Ansys
Location: Pune, MH
Job Category: Mechanical or Civil or Aerospace Engineering
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