Job description:
Volvo Group is looking for an Application Support within Quality and Support Function, selected candidate will be part of Support function based out of Bengaluru, India supporting all Volvo Global solution deliveries.
Job duties and responsibilities:
- Monitor VGCS Applications and Solution services.
- Be available and communicate with end users via telephone and email
- Respond to and handle calls by phone or email in a professional and efficient manner
- Attend to functional and technical questions and issues that arise within the applications supported
- Register and diagnose every call/mail in case management tool by following predefined policies and procedures
- Follow up and seek solutions for application issues – follow ups with End users, Business and with different support teams
- Be responsible for effectively and efficiently managing the relationship with end users
- Follow defined escalation path for unresolved issues
- Take necessary actions to expedite the resolution process
- Provide or communicate the appropriate solution to the customer in a timely manner
- Adhere to predefines SLAs
Qualifications and experience required:
- Bachelor’s degree in computer science or related field
- Excellent spoken and written skill in English
- 0-3 years of Technical Support/Application support experience
- Working knowledge on executing/writing basic SQL queries
- Basic programming skills in any technology
- Open to work in shifts – 24×7
- Excellent communication, phone etiquettes and interpersonal skills
- Self-initiative, pro-active, hardworking, good attitude and be a team player
Job/Req. ID: 135699BR
Company: Volvo Group Connected Solutions
Location: Bangalore, KA
Job Category: Computer Science
Join all India Software Jobs Telegram Group
Join all India Software Jobs WhatsApp Group
