Developer Support Engineer | JFrog | Bangalore, KA

Job description:

JFrog is looking for top-notch Developer Support Engineers to be the technical focal point for JFrog customers.

As a Developer Support Engineer in JFrog, you will:

  • Troubleshoot and Investigate complex customer CI/CD scenarios and provide innovative solutions for the concerns/requests raised.
  • Develop scripts in Bash, Python, and Groovy for debugging and automating
  • Set up JFrog applications and 3rd party products in various development environments
  • Analyse log files, thread dumps, HTTP traffic, JVM and OS parameters
  • Reproduce customer scenarios and fill relevant bugs/features
  • Maintaining and improving a knowledge base of known issues and solutions
  • Integrate and collaborate with JFrog’s R&D, QA, Release and Sales teams
  • Ability to work flexible hours and weekends as needed

Qualifications and experience required:

  • 0 to 3 years of relevant experience in technical support
  • Understanding of Java or other compiled language
  • Experience in customer-facing roles
  • Experience in Linux
  • Able to manage complex, escalated cases involving multiple architectures across multiple platforms
  • Strong technical software-related debugging skills
  • Knowledge/experience with databases, LDAP, NGINX, Apache Tomcat
  • Experience in the DevOps industry

Job/Req. ID: N/A

Company: JFrog

Location: Bangalore, KA

Job CategoryComputer Science Engineering

Join all India Software Jobs Telegram Group

Join all India Software Jobs WhatsApp Group