Job description:
JFrog is looking for top-notch Developer Support Engineers to be the technical focal point for JFrog customers.
As a Developer Support Engineer in JFrog, you will:
- Troubleshoot and Investigate complex customer CI/CD scenarios and provide innovative solutions for the concerns/requests raised.
- Develop scripts in Bash, Python, and Groovy for debugging and automating
- Set up JFrog applications and 3rd party products in various development environments
- Analyse log files, thread dumps, HTTP traffic, JVM and OS parameters
- Reproduce customer scenarios and fill relevant bugs/features
- Maintaining and improving a knowledge base of known issues and solutions
- Integrate and collaborate with JFrog’s R&D, QA, Release and Sales teams
- Ability to work flexible hours and weekends as needed
Qualifications and experience required:
- 0 to 3 years of relevant experience in technical support
- Understanding of Java or other compiled language
- Experience in customer-facing roles
- Experience in Linux
- Able to manage complex, escalated cases involving multiple architectures across multiple platforms
- Strong technical software-related debugging skills
- Knowledge/experience with databases, LDAP, NGINX, Apache Tomcat
- Experience in the DevOps industry
Job/Req. ID: N/A
Company: JFrog
Location: Bangalore, KA
Job Category: Computer Science Engineering
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