Freshers Jobs

Trainee Database Administrator Job | Datavail | Bangalore, Hyderabad and Mumbai

Naman Singh

September 23, 2023

Job description:

Datavail is hiring a Trainee Database Administrator for multiple locations across India.

Job duties and responsibilities:

Technical Service Desk
First Call Resolution (FCR)
To assist an organization in achieving 25% of FCR of the overall ticket volume
To communicate with customers as per Datavail customer communication protocol.
To work closely with the Shift Leads/Manager ensuring tickets are assigned appropriately & responded to within SLA’s.
Support: Provide technical support, troubleshoot, and resolve issues related to the PROD/DEV environments under supervision of Tier 2/Tier 3 DBA.
To perform basic routine DBA activities & service requests.
To monitor customer production /development environments using various monitoring tools.
Strong understanding of underlying Operating Systems (Windows/Unix/Linux).

Additional requirement:

Must be proactive and self-motivated.
prepared to work in shifts as per the demands of our US customers and willingness to be on-call 24×7.
Possess excellent English communication skills, both verbal and writing skills.
Analytical approach to a problem.
Good email and Instant Messenger (IM) etiquette.

Required skills:

Communication and interpersonal skills:

Customer Service: Strong customer service orientation with the ability to communicate patiently, clearly, and professionally with users.

Active Listening: Skill to understand user issues by actively listening to their descriptions and probing for additional details.

Clear Communication: Ability to explain technical concepts and troubleshooting steps in a clear and concise manner to non-technical users.

Empathy: Understanding and empathizing with users’ challenges and frustrations while providing assistance.

Documentation: Proficiency in documenting incident details, troubleshooting steps, and resolutions in a comprehensive manner.

Database Skills: Basic understanding of database management systems (DBMS) and their components.

Time management and collaboration:

Time Management: Ability to manage and prioritize multiple incidents, service requests, and tasks effectively.

Collaboration: Capability to collaborate with other IT teams, developers, and database administrators to escalate and resolve complex issues.

Additional skills:

Patience and Resilience: Ability to remain patient and calm, even when dealing with frustrated or stressed users.
Adaptability: Flexibility to learn and adapt to new technologies, tools, and processes.
Continuous Learning: Willingness to stay updated on database trends, emerging technologies, and best practices.
Process Orientation: Ability to follow established procedures and guidelines while contributing to process improvement.
Remote Support: Competence in providing remote technical support to users using various communication channels.
Team Player: Willingness to work collaboratively within a team and contribute positively to the team’s goals.

Key skills:

Basic working knowledge in DB2 LUW, awareness in ITSM and SLA management, ticketing system and general incident management, good call handling capabilities