Trainee Database Administrator Job | Datavail | Bangalore, Hyderabad and Mumbai

Job description:

Datavail is hiring a Trainee Database Administrator for multiple locations across India.

Job duties and responsibilities:

  • Technical Service Desk
  • First Call Resolution (FCR)
  • To assist an organization in achieving 25% of FCR of the overall ticket volume
  • To communicate with customers as per Datavail customer communication protocol.
  • To work closely with the Shift Leads/Manager ensuring tickets are assigned appropriately & responded to within SLA’s.
  • Support: Provide technical support, troubleshoot, and resolve issues related to the PROD/DEV environments under supervision of Tier 2/Tier 3 DBA.
  • To perform basic routine DBA activities & service requests.
  • To monitor customer production /development environments using various monitoring tools.
  • Strong understanding of underlying Operating Systems (Windows/Unix/Linux).

Additional requirement:

  • Must be proactive and self-motivated.
  • prepared to work in shifts as per the demands of our US customers and willingness to be on-call 24×7.
  • Possess excellent English communication skills, both verbal and writing skills.
  • Analytical approach to a problem.
  • Good email and Instant Messenger (IM) etiquette.

Required skills:

Communication and interpersonal skills:

Customer Service: Strong customer service orientation with the ability to communicate patiently, clearly, and professionally with users.

Active Listening: Skill to understand user issues by actively listening to their descriptions and probing for additional details.

Clear Communication: Ability to explain technical concepts and troubleshooting steps in a clear and concise manner to non-technical users.

Empathy: Understanding and empathizing with users’ challenges and frustrations while providing assistance.

Documentation: Proficiency in documenting incident details, troubleshooting steps, and resolutions in a comprehensive manner.

Database Skills: Basic understanding of database management systems (DBMS) and their components.

Time management and collaboration:

Time Management: Ability to manage and prioritize multiple incidents, service requests, and tasks effectively.

Collaboration: Capability to collaborate with other IT teams, developers, and database administrators to escalate and resolve complex issues.

Additional skills:

  • Patience and Resilience: Ability to remain patient and calm, even when dealing with frustrated or stressed users.
  • Adaptability: Flexibility to learn and adapt to new technologies, tools, and processes.
    Continuous Learning: Willingness to stay updated on database trends, emerging technologies, and best practices.
  • Process Orientation: Ability to follow established procedures and guidelines while contributing to process improvement.
  • Remote Support: Competence in providing remote technical support to users using various communication channels.
  • Team Player: Willingness to work collaboratively within a team and contribute positively to the team’s goals.

Key skills:

Basic working knowledge in DB2 LUW, awareness in ITSM and SLA management, ticketing system and general incident management, good call handling capabilities

Qualifications and experience required:

  • Education: B.E/B.Tech/BSc/Graduation
  • Experience: Fresher

Job/Req. ID: 668

Company: Datavail

Location: Bangalore or Hyderabad and Mumbai

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