Job description:
Maruti Suzuki India Limited, the foremost passenger vehicle manufacturer in India, is seeking applications for the hiring of Engineers who graduated from the 2022 batch. Candidates should possess industry experience ranging from 12 to 22 months, post completion of their B.E./B.Tech or M.E./M.Tech degrees, as of the date of application.
Job duties and responsibilities:
Principal accountability:
A. Business Growth Aspects
- Supporting workshops to enhance business parameters such as Periodic Maintenance and Load growth.
- Assisting dealerships in reducing inefficiencies such as Turnaround Time (TAT) and improving service/sales ratio.
- Analyzing workshop data and monitoring trends for customer retention, while implementing new service strategies in the territory.
B. Technical Aspects
- Managing critical customer complaints and technical issues within the territory.
- Overseeing technical campaigns and recalls. Escalating product feedback to the Head Office.
- Enhancing customer experience through the implementation of Service Appointment System (SAS) in workshops. Assisting dealerships in reducing inefficiencies related to systems and processes.
Interactions:
Internal Clients
Service HO departments like Workshop Process System Development, Service Marketing etc.
External Clients
- Entire workshop manpower including Top management.
- Customers
Job Location: Pan India based on the business need/requirement
Selection process:
- Profile Shortlisting
- Online Test (Technical, Aptitude & Psychometric) #
- Personal Interview (Technical + HR)
- Offer
- Medical Test
- Joining
#Test will be conducted online & details regarding the same will be informed to the shortlisted candidates through separate e-mail.
Eligibility criteria:
- Work Experience: 12 to 22 months (as on Application) post B.Tech/M.Tech
- Degree: B.Tech / M.Tech (Regular / Full-time only)
- Passing Year: 2022 only
- Branches: Mechanical, Automobile, Electrical, ECE and Mechatronics
- Marks %age: 65% or equivalent CGPA (6.5/10) throughout, 10th, 12th or Diploma, B.E /B.Tech / M.E / M.Tech (as applicable) – No rounding off marks is allowed
- College/Universities: AICTE/UGC recognized
- Age: 21-27 years (as on April 1, 2024)
*Work experience in Automobile/Manufacturing Sector or other service related roles will be preferred.
Note: Selection will be strictly based on Merit and above-mentioned eligibility criteria. No applications will be considered in any circumstances if found not meeting the above criteria.
Following would not be eligible:
- Part time/correspondence qualification
- Candidates with job changes will not be considered
- Candidates with no experience/Fresher/Currently Unemployed
- Candidate with Color blindness
- Candidate having BMI outside the range of 18 to 30
- Candidates working with MSIL vendors/Dealers/JV/Group Companies
Job/Req. ID: 30919
Company: Maruti Suzuki
Location: India
Job Category: Mechanical or Electrical or Automobile or Electronics or Mechatronics Engineering
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