Internship (R020491) | Ciena | Gurgaon, Haryana

October 2, 2022

Job description:

Work as an intern at Global System Engineering Support Center for Ciena to support Global Customer Projects & Bid Activity.

Scope of the work:

This role supports the Customer Projects and Bid Activity focused on Ciena’s solutions. Key contributing member of the Ciena’s Global System Engineering Support center.

Working with regional Sales and System Engineering teams, the candidate will participate in developing and maintaining the support tools to enable Ciena to deliver better solutions to our customers within a lesser turnaround time. The role is also responsible for working with various solution providers to optimize the solutions for field application.

Must be able to understand customer requirements, RFP technical specs, and the process of responding to RFPs including creating a list of feature gaps. Desirable to have experience of customer presentations, and an understanding of customer networks and services.

Essential responsibilities:

The role supports the RFXs and other customer requirements coming through sales and sales engineering team. Sales Engineers across the globe responds to Customer RFx and Global sales engineering support group would help to work on customer deliverables supporting regional sales team. Day-to-day work will include BoQ creation, network design simulations, answering customer queries. The role would require coordination with various supporting cross functional global team to meet business needs.

Job duties and responsibilities:

RFP Support
- Self-sufficient to work on various RFx objectives such as Link Engineered Design, BOQ, Product SOC responses and Technical Solution Documents/Presentations.
Collect the trends in solutions and technology and share relevant insights with PLM and SE leadership teams.
Customer Presentations: Presenting solutions to the customers and answer relevant questions.

Qualifications required:

Bachelor’s degree in Electronics Engineering, Electronics & Communications Engineering or Computer Science, or equivalent
Understanding of telecommunications industry with a particular focus on transport technologies and System/Sales Engineering operations.

Candidate Profile:

Technical knowledge in fiber optics transmission systems (especially SDH, DWDM), telecommunication networks and network management, service layers support and management.
Strong PC skills including general knowledge of applications programs such as MS Office – particularly excel.
Deadline driven and willing to work outside normal hours to complete tasks.
Ability to understand customer needs and use gained technical expertise to develop customer solutions.
Ability to work in matrix organization