Tech Support Engineer (Electrical, Hardware, L1) | Here Job | Navi, Mumbai, MH

Job description:

Here is conducting an interview for the post of Tech Support Engineer.

Job duties and responsibilities:

  • Provide first level (Tier 1) helpdesk support (hotline) to APAC users encountering problems with capture systems
  • Installation, testing, maintenance and upgrading (HW and SW) of capture equipment
  • Install prototype equipment, repair/replace parts, diagnose technical problems, identify equipment and cabling problems, and isolate electrical and mechanical problems causing failures, and provide testing documentation for mainly the APAC region, but also globally
  • Set-up and maintain bench testing and diagnostic instances of capture systems to facilitate troubleshooting and work with peer engineering teams in troubleshooting issues
  • Work with other departments to ensure smooth repair, enhancement, and deployment of systems with minimal impact on day-to-day operations in accordance with uptime requirements
  • Provide trainings on capture systems to users and operators as required
  • Create technical documentations, training materials and user manuals
  • Ensure initiatives and projects are executed according to quality standards and other business objectives
  • Identify opportunities for continuous improvements of current systems and/or processes
  • Coordinate, plan and prepare international shipments of capture systems

Qualifications and experience required:

  • Education: graduated vocational education (Level 3 or 4) of a technical profession or degree in computer science and/or electronics.
  • Work Experience: minimum of 1 year work experience within the relevant educational fields; experience with in-car computers or after-market automotive systems a plus
  • Good knowledge of computer hardware, Windows Operating System and associated tools for diagnosis and repair. Basic Linux skills advantageous
  • Excellent diagnostic and problem-solving skills, and ability to develop and recommend innovative solutions to problems

Job/Req. ID: 2023-63913

Company: Here

Location: Navi Mumbai, MH

Job Category: Electronics or Computer Science Engineering

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