Job description:
Ansys is conducting an interview for the post of Technical Support Engineer.
Summary / role purpose:
Join the Ansys Customer Excellence team to develop the digital learning platform that supports professionals and students in their quest to expand their skillsets and simulation expertise. Using your engineering knowledge, you will be part of a passionate, dynamic team that develops engaging course content, designs practical certification exams, and supports our customers through our learning forum. This is an exciting opportunity to advance your technical knowledge & soft skills further while broadening the appeal of numerical simulation and Ansys products to a global market.
Job duties and responsibilities:
- Assist in coordinating and executing all technical activities throughout the content development lifecycle for Ansys Innovation Courses, such as technical discovery, product design, execution, and implementation
- Under the guidance of team members, interact with customers via the public forum to enhance our customers’ experience with Ansys products and learning offerings
- Develop certification exams, determining appropriate questions and simulation exercises that will effectively evaluate candidates’ technical competency
- Expand the Ansys learning forum’s library of FAQs, tips and tricks, video knowledge articles and other relevant learning content
- Develop product expertise with one or more Ansys products
- Collaborate with the other teams as needed; test new releases of Ansys products on industrial problems when applicable
- Support Ansys field and digital marketing for Ansys Innovation Courses team as needed
- Contribute to strategic projects as needed by team, including but not limited to infrastructure development & maintenance, business operations, service fulfilment
Minimum education/certification requirements and experience:
- Bachelor’s degree in Aerospace/Mechanical/Civil Engineering or related engineering field
- Required minimum years of professional experience in an engineering software environment: BS+0
- Demonstrated use of relevant Ansys software or knowledge of other commercial CAE, CAD, EDA, PLM software packages
- Logical problem-solving, strong interpersonal and communication skills, fluent in writing and speaking English
- Strong organizational and time management skills, possesses a sense of urgency
Preferred qualifications and skills:
- Knowledge of the use of Ansys Structural products or other commercial or in-house Structural codes is a plus
- Ability to work independently with minimal supervision, as well as with others in a diverse team environment
- Customer service aptitude
- Ability to travel domestically up to 10% of time
Job/Req. ID: 1040156400
Company: Ansys
Location: Pune, MH
Job Category: Mechanical or Civil or Aerospace Engineering
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